Orders are usually shipped within 3 business days. U.S. orders typically arrive within 3–5 business days after shipment.

Eligible products can be returned within 30 days of purchase. Warranty coverage varies by product. For detailed return, refund, and warranty information, please refer to our Return & Refund Policy.

If your package arrives damaged, your product is defective, or parts are missing, please contact us at contact@appeck.com with your order number and relevant photos or videos. Our support team will help you with the next steps.

Most APPECK lighting products are designed for DIY installation. Installation, extension, and modification options vary by product, so please refer to the product page and included instructions before installation.

Depending on the model, APPECK products may use the APPECK Life App or Smart Life App and may support Wi-Fi, Bluetooth, Alexa, Google Assistant, or other smart controls. Please check the specifications of your specific product for compatibility.

For questions about orders, products, installation, or after-sales support, contact us at contact@appeck.com.

We accept multiple secure payment methods. Available options will be displayed at checkout.

Once your order has shipped, tracking information will be provided when available. Please allow some time for the tracking status to update after shipment.