Appeck provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty period of various products.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Warranty Period
Item |
Warranty Period (Months) |
Outdoor Lights |
12 |
TV Lights | 12 |
Gaming Lights | 12 |
Strip Lights | 12 |
Car Lights | 12 |
Holiday Returns Policy
Appeck has extended the Holiday Returns Policy for 2022. Orders purchased between October 1st, 2022and December 31st, 2022 are eligible for return through January 31st, 2023.
30-Day Money-Back Guarantee for Any Reason
Products may be returned for a full refund for any reason within 30 days of the date of purchase. Please contact customer service once the item is delivered to the warehouse so the refund process will start.
* Returns must include all accessories
* Items must include original packaging
* For non-quality related warranty claims, the buyer is responsible for shipping costs
* For non-quality related warranty claims, Appeck refunds the cost of the product itself
* Returns may be rejected if items do not meet the above requirements
Note: If there is a problem with the product you purchased and apply for a return for a refund, please ensure that the gift is in good condition and returned together. If the gift cannot be returned due to the buyer's reasons, or is damaged or lost during the return, the seller shall not refuse the return of the transaction product. , but the corresponding price can be deducted from the transaction payment according to the gift value.
Replacement process:
If you find that the product is defective or missing parts after receiving the package, please contact customer service at support@Appeck.com and provide the following information:
Order number from online purchases made through Appeck.
Buyer must provide
clear photos containing:
Once confirmed, our support team will help to arrange a replacement or refund for you. Please note that we will not be able to provide you with a replacement or refund if the information is incomplete.
Refund requests for the 30-day money-back guarantee expire 30 days after starting a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Appeck’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Appeck or Appeck's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see the top of the page for your product’s warranty period).
Appeck's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims purchased through Appeck's Authorized Distributors and Retailers (such as Amazon and Walmart ) are handled post-sale by the respective distributors and retailers.
Warranties on all replacements follow the same warranty timeframe of the original defective item. Warranties on products are void after having been fully refunded.
Process:
Valid proof of purchase:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Shipping costs must be covered by the buyer in the following situations:
Not Covered Under Warranty:
Appeck is not liable for:
When returning items with a prepaid shipping label provided by Appeck, Appeck takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Appeck does not provide refunds for items damaged in transit for non-quality-related warranty claims.